Legal
Delivery & Fulfilment Policy
How digital and printed Finch packs reach you each month.
Last updated 22 September 2026
Every Finch Essentials membership includes digital access. Printed materials are an optional UK-only add-on, and printed members receive the digital pack as well.
Your Finch Essentials pack follows a monthly learning cycle. Digital packs are released by secure download link on the last day of the preceding month, ready for the month ahead. Printed packs are normally dispatched during the final week of the preceding month.
Digital fulfilment
- Each month, active Essentials members receive their pack for the relevant learning month, year group and subject.
- Digital packs are released on the last calendar day of the month before the learning month they cover, so your child can begin from the 1st.
- Digital packs are delivered by email containing a secure download link, sent to the email address on the membership. Packs are not supplied at the moment of purchase.
- The link is personal to your membership and time-limited. Please do not forward it.
- Printed members also receive the digital pack.
- The 22nd is a printed-pack cut-off only. If you join digitally after the 22nd but before the upcoming month's release, you still receive that month's digital pack on the release day.
Printed fulfilment
- Printed materials are available to UK delivery addresses only and cost £3.99/month in addition to the membership.
- Finch's operational fulfilment cut-off is the 22nd of each month. Memberships that are active and eligible for the following month's printed pack by that cut-off enter that month's print run.
- Printed packs are normally prepared and dispatched in the final week of the preceding month, ready for the following learning month.
- We cannot guarantee delivery on a specific date — once a pack is dispatched, arrival depends on the postal service.
- Packs are sent to the delivery address you gave at checkout.
- To be included in the normal printed-pack run for the following month, join by the 22nd. If you join after the 22nd, you'll still receive the upcoming month's digital pack, while your first physical pack will begin with the next available print cycle.
If something goes wrong
- Download email hasn't arrived: check your spam or promotions folder for a message from noreply@mail.finchlearning.com, then email hello@finchlearning.com and we will resend it.
- Download link doesn't work or has expired: email hello@finchlearning.com and we will issue a new link.
- Printed pack hasn't arrived: give it a few working days after the usual dispatch week, then email hello@finchlearning.com with the name and email on the membership and we will look into it and put it right.
- Delivery address needs changing: email hello@finchlearning.com as early as possible, and before the 22nd cut-off where you can, so the change reaches the next print run.